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Sprinklr: Unified AI-Powered Customer Experience Management Platform

Gain a comprehensive measure of your earned media — and connect stories across social and news channels — by using Sprinklr’s proprietary AI engine to monitor and analyze media coverage. Access powerful tools that let you automate contact center workflows and processes, making it easier to solve customer conversations during the first contact. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. “IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly. And I wanted to connect all the dots and feed those insights back to our teams…»

There is the RFP process that will occur with the Sprinklr team that will define the terms, licenses, and pricing for your company. These processes can be tricky and time consuming, however, at Saas Advisor, this is our specialty. Increase ROAS against business outcomes and across siloed teams using integrations, AI, and automation that fuel collaboration, unify reporting, and manage brand risk via approval processes, structured roles, and enterprise governance.

  1. Product intentionality also informs our decisions to enhance existing features.
  2. And today, we’re on a journey to un-silo every customer-facing team and unlock the true meaning of exceptional customer experience.
  3. This website is using a security service to protect itself from online attacks.
  4. It’s about building and designing a platform in a way customers can truly take advantage of.
  5. Sprout Social’s acquisition of Repustate is a testament to our ongoing investments in AI.

When employees can’t use a product you’ve invested in, you’re leaving money on the table. Brands need to be agile, but they also need to be forward thinking to stay on top of consumer and social trends—this is why innovation in a social media management tool is so important. Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights. Gain actionable contact center insights, enhance workforce engagement and deliver exceptional CX.

Who are Sprinklr’s Competitors?

Reveal exactly how consumers interact with your brand and act immediately on visual intelligence (including tracking and detecting any misuse of brand logos or likeness) to power more meaningful communication across digital channels. Yes, Sprout Social has always believed that customers should try before they buy. You can trial our complete product for 30 days, not just a scaled-down version of the software (which is what Sprinklr offers).

Try Sprout Social free with a 30-day trial

It is a complex, powerful tool that allows companies to manage the customer experience from A – Z. However, like most technologies, there are many buzzwords that surround it, but not a lot of clarification on what exactly it can do. Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume. Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences. Empower your customer service teams to deliver consistently delightful experiences across every touchpoint.

Get real-time market insights, mitigate crises, save content costs, and boost social engagement. But when you’re making this kind of investment, knowing you’re spending dollars on a powerful tool isn’t enough—you want assurance that you’re investing in a great partnership. This makes reliable customer support essential when picking a social media management tool. In this Sprout Social vs. Sprinklr examination, we’ll compare our product to one of our primary competitors.

Similar to social networks, there are many social media management platforms to choose from—so it can be difficult to decipher which one is the best for your brand. Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application. Customized AI models, augmented by generative AI and enriched by five years of annotation, optimization, and feedback built on the back of customer experience data. Orchestrate on-brand global marketing campaigns across social, digital and traditional channels to drive higher marketing ROI.

Sprout Social sets the bar for the fastest ROI

Uncover real-time consumer, product, and market insights to build great products, drive brand loyalty and deliver great customer experiences. Like Sprout, Sprinklr has tools for social media marketing, reporting, analytics and listening. Sprinklr is the fastest way to get the best AI tools to your customer-facing teams. Speed up time to insights, drive faster content creation and power smarter customer engagement 7 steps on how to start investing in share markets in india across marketing and customer service. A unified workspace for front-office teams, providing a true omnichannel customer experience engine with centralized governance across various markets and business units. A proven track record of success with the world’s largest enterprises powered by rapid innovation, extensive customizability and seamless integrations with third-party tools and systems.

Join the thousands of brands using Sprout to grow their business and sign up for a free, 30-day trial. Along with being ranked above Sprinklr in ease of use, ease of set up and several other categories, Sprout Social also leads the way for fastest ROI. Since our go-live time is faster than Sprinklr’s, we also prove ROI faster. Sprout’s user-friendly nature leads to higher adoption, which means companies start seeing value faster. Sprinklr is regarded as cluttered and difficult to navigate without training, which prevents new users from getting up and running on the platform quickly.

Busy teams deserve to use an intuitive platform that doesn’t require hours of tutorials and research to learn how to use it. For example, Sprinklr’s interface is reportedly too complicated for many users. Many Sprinklr users express how the product has a steep learning curve for new users and a cluttered interface that is hard to navigate without extensive training. Sprout Social has been chosen as a G2 Enterprise Leader every quarter since 2018, which means we consistently rank above our competitors, including Sprinklr. And we’re also the only social suite on G2’s Top Enterprise Software Products for 2023. Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system.

We’ll break down the attributes that mean the most to your brand like innovation, return on investment and customer care drawing from G2, the world’s largest software marketplace for customer reviews. G2 connects over 80 million people in the industry so they can make better software decisions, fueled by the authenticity of peer reviews. Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection.

And we’re so confident in the value you’ll see in the first 30 days, you won’t need 90 days to feel confident moving forward with Sprout. Sprout Social is named the best social media platform for enterprises by G2. Marketers want to know if they are getting a return on their investment (ROI), especially in uncertain economic times. They are willing to take calculated risks that will increase their revenue and help their teams scale. And they would like to prove ROI sooner than later so leaders can better understand their investments.

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